Thank you for shopping with Alynora! We are committed to delivering your order accurately, in good condition, and always on time.
Please review our shipping policy below:
1. Order Processing Time
- All orders are processed within 5–7 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
Note: During high-volume periods (e.g., sales or holidays), processing times may be slightly extended.
3. International Shipping
Yes, we offer international shipping to select countries.
- Delivery times and rates vary based on destination.
- Customs duties and taxes (if applicable) are the responsibility of the customer.
Please contact us before placing an international order to confirm availability and rates.
4. Shipment Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number and link to track your shipment in real-time.
5. Delays & Issues
While we strive to deliver on time, shipments may occasionally be delayed due to:
- Weather conditions
- Customs clearance
- Courier delays
- High order volume
We are not liable for delays once the package has been handed over to the shipping carrier. However, we will do our best to assist you in locating any delayed packages.
6. Lost or Damaged Packages
If your package is lost or arrives damaged:
- Contact us within 72 hours of delivery confirmation.
- We may request photos or proof for damage claims.
- We will work with the courier to resolve the issue and may offer a replacement or refund depending on the situation.
7. Address Errors
Please ensure your shipping address is complete and correct. Alynora is not responsible for orders shipped to incorrectly provided addresses.
8. Contact Us
If you have any questions about shipping, feel free to reach out:
Email: support@alynora.com