Thank you for shopping with Alynora. We take pride in creating high-quality custom-made lifestyle and household products. Because every item is made specifically for each customer after an order is placed, our return and refund policy differs from that of traditional retail stores.
Please read this policy carefully before making a purchase.
Custom Made Products
All Alynora products are made to order. Production begins shortly after your order is confirmed.
For this reason, we do not accept returns or exchanges for:
- Change of mind
- Ordering the wrong size, color, or product
- Buyer preference
- Accidental purchases
- Incorrect information provided by the customer (including shipping address or order details)
Please review your order carefully before completing your purchase.
Damaged, Defective or Incorrect Items
If you receive an item that is:
- Damaged during shipping
- Defective due to a manufacturing issue
- Incorrect compared to your order
please contact us within 7 days of delivery by emailing support@alynora.com.
To help us resolve your claim quickly, please include:
- Your order number
- A description of the issue
- Clear photographs showing the product and the problem
- Photos of the packaging, if applicable
Once your claim has been reviewed and approved, we will, at our discretion:
- Send a replacement at no additional cost, or
- Issue a full or partial refund to your original payment method.
Lost Packages
If your package appears to be lost in transit, please contact us as soon as possible.
We will work with the shipping carrier and our fulfillment partner to investigate the shipment.
If the package is confirmed lost, we may offer a replacement or refund, depending on the circumstances.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an incorrect or incomplete address is provided:
- We cannot guarantee successful delivery.
- Additional shipping charges may apply for reshipment.
- Refunds are generally not available for orders delivered to the address provided by the customer.
If you notice an address error after placing your order, contact us immediately. We will do our best to update your information before production or shipment begins.
Order Changes and Cancellations
Because all products are custom-made, orders move into production quickly.
You may request an order cancellation or modification only before production has started.
Once production begins, orders cannot be canceled, changed, or refunded.
Refund Processing
If a refund is approved, it will be issued to the original payment method used during purchase.
Please allow 7–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Non-Returnable Items
The following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:
- Custom-made products
- Personalized items
- Products returned due to customer preference
- Items damaged through normal wear or misuse
- Products altered after delivery
International Orders
International customers are responsible for any customs duties, import taxes, or additional fees charged by their country’s customs authorities.
These charges are non-refundable.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: contact@alynora.com
Website: https://www.alynora.com
We are committed to providing excellent customer service and will work with you to resolve any legitimate issues with your order as quickly as possible.